Accessibility

Accessible Parking is located inside Gate 3 & Gate 6 off of Encanto Blvd. Upon arrival on event day, inform parking staff that you need accessible parking and be prepared to present your state-issued parking placard or plate. A valid disability parking permit is required.

Marked accessible spaces cannot be reserved in advance and are available based on arrival. Fans with a valid state-issued ADA placard or license plate may use accessible parking spaces. Vehicles that park in an accessible parking spot without a valid state issued placard are subject to tow at the owners expense.

Due to high demand, accessible parking availability is limited and spaces may fill early. We recommend arriving early if you plan to use accessible parking. Fans arriving after the accessible parking lot is at capacity will be directed to the closet lot adjacent to the accessible lot.

If you are being dropped off at the venue, please inform staff upon entry. They will direct you to the location which is nearest to the entrance.

Accessible tickets can be purchased online via www.talkingstickresortamphitheatre.com. Our box office is not able to take ticket orders over the phone, and our website is the only method to purchase tickets. Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled.

To find tickets in the Accessible Seating areas of Talking Stick Resort Amphitheatre:

• Select the Filters icon in the top right corner of the page, then scroll to the bottom of the sidebar.
• After that, click the slide toggle to Show accessible tickets and choose which options best suit your needs.
• Then click Apply Filters.

Once complete, all accessible options that you choose will be viewable. For a reserved seated show, you will be shown your seat location once the ticket is selected. More information regarding the purchase of accessible seating on Ticketmaster can be found here.

The main entrances to Talking Stick Resort Amphitheatre are all accessible. If you require an accessible entrance, please use the accessible lane designated by signage near the Fast Lane.

Assistive Listening Devices (ALDs) technology in Talking Stick Resort Amphitheatre is powered by Listen Everywhere Technology™. This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please visit Guest Services to obtain a receiver. A photo ID is required to be held until the device is returned at the end of the event. (Note: There are limited quantities of receivers and they are loaned out on a first come, first served basis.)

• Download the Listen WIFI app via the App Store (Apple or Google)
• Visit Guest Services in the main lobby for assistance with the tech
• Connect to the audio channel in the app
• Enjoy the show!

This app will work in any area of the Talking Stick Resort Amphitheatre!

If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, or written materials, please submit your request to TSRAinfo@livenation.com at least two (2) weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.

On the day of the show, if you would like assistance getting to your seat, please check in with the Guest Services team in the lobby. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled!

In the event of an venue evacuation, crew members will direct fans in safely exiting the venue. Fans are encouraged to identify at least two emergency exits closest to their seating location; a crew member can help point these out if needed. During an evacuation, crew members will direct fans to safe exit routes and designated areas.

For real-time updates during your visit, please check our social channels: Facebook and Instagram.

First aid is available near the west entrance. If medical assistance is needed, please contact the nearest staff member and they can radio dispatch First Aid to the location needed.

Talking Stick Resort Amphitheatre takes pride in offering a variety of options for guests with special dietary needs. Fans may request to speak with a member of our Food & Beverage team for specific questions or concerns. While we make reasonable efforts to accommodate dietary requests, we cannot guarantee that all needs can be met.

Additionally, Talking Stick Resort Amphitheatre cannot guarantee that guests will be free from exposure to specific allergens, including nuts. We strongly encourage guests with food allergies to take all necessary medical precautions when visiting.

If medical assistance is needed, please contact a nearby crew member.

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. If you have medication that you need stored in a refrigerator, please visit a Guest Services booth to make accommodations and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so we can ensure proper medical disposal.

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us at 602.254.7200 prior to your visit for more information. 

All venue restrooms are accessible and located in both the East & West plazas.

At Talking Stick Resort Amphitheatre, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations. 

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

If you will need an interpreter for an event please call 602.254.7200 or email your request to TSRAInfo@livenation.com at least 2 weeks in advance, after you have purchased your tickets, so we can arrange for an interpreter for your show. Guests that request an interpreter will need to pick up their tickets at Will Call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services.